Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders are shipped the same or next business day (M-F) after they are received. Orders placed on Friday will be shipped the following Monday. Certain holidays which fall on weekdays will cause a one to two day delay in delivery. Next Day Delivery is only available in the continental U.S.
International be prepared to supply us with all of your information that pertains to you and your credit card orders. You will be asked for your billing address ( where the bank sends your statements ), we will need your passport # and country of orgin to verify that this is you, and the 800 customer service phone number on the back of your credit card so we can call the bank to verify that the orders that are being processed are being sent to the customer that is ordering our products. If otherwise arranged, products can be purchased by money order or wire transfer. There will be under no circumstance that we will falsify any records such as invoices to avoid any type of fees due to any country.
Shipping Rates will be determined by the weight of the product or you may pick up your order at our San Clemente, Ca. location.
To determine specific shipping charge, click on product desired, continue through the checkout process until you reach the page reflecting shipping. - Privacy & Security
- See our Privacy page
- Returns & Replacements
- SoCal Surf Shop, will refund or exchange your unused purchase if you are dissatisfied within 30 days of shipping date. Please contact us before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions. Email- shop@socalsurfshop.com include your order number. You may exchange the product at SoCal Surf Shop 802 Avenida Talega suite #101 San Clemente Ca. 92673 or mail your purchase back at the aforementioned address. No returns on any type of Swimwear, Underwear, Open DVDs, Snowboards, Snow Boots, Surfboards, Skateboards or any Sale item(s) which are Final.
✪ Freight / Shipping Costs will not be refunded. ✪
Returns by mail:
1. Fill out the bottom of your invoice with the a description why it is being returned and include it with your purchase. If you cannot find your invoice, please include your order number.
2. Specify whether you wish to return the merchandise or wish to exchange the merchandise.
3. For an exchange, please indicate the new product you want by providing the Name, ID number of the product located in brackets under the item title, sizes and colors, if it applies.
4. Insure your package and mail to: SoCal Surf Shop 802 Avenida Talega suite #101 San Clemente Ca. 92673
5. Keep a copy of your invoice.
6. Allow two weeks for an exchange to be completed.
7. To track your return, provide your order number, item name or item number, member number and billing name and address.
Returned unused merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the retail value of the Merchandise (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to an increased restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee.
And as always thank you very much for shopping with us. We will do our best to make your purchases as simple as possible.- Ordering
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Simply add items to your cart and follow the standard checkout process. We suggest that you create an account for faster and easier checkout for the future. You can also choose “guest checkout” (which does not require you to create an account). All of these details will display when you’re ready to checkout.
Same policy applies to all international customers. - Payment, Pricing & Promotions
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All prices shown are in U.S. Dollars (USD).
We accept the following payment methods:
- - Visa
- - Mastercard
- - American Express
- - Discover
- - PayPal
- - Amazon Checkout
Sales Tax:Applicable sales tax will be charged on total merchandise for orders shipping to California only.
Charging Your Credit Card:
All credit cards are charged when orders are placed. Your credit card statement will show a charge from “SoCal Surf Shop, LLC”.
Promotions:
By signing up to our newsletter, you’ll be notified when we have:
- - special promotional coupon codes from SoCal Surf Shop
- - new arrival alerts
- - and much more!
Don’t worry, we never spam and we average one newsletter every couple of months. We also never share your email address, we value your privacy. Hey, we’re good people. You can also unsubscribe anytime. - Viewing Orders
- Click here to track all orders. You can also log in to your account to track all your orders and much more.
Still have questions? Please email us or contact us via phone by clicking here. - Updating Account Information
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By creating an account with SoCal Surf Shop, you will be able to update your account for faster and easier checkout. Simply log in to your account and make changes as needed. You will see a column on your left in the “MY ACCOUNT” main page that will help you navigate your account. You’ll be able to access the following from here:
- Account Dashboard – summary of all your orders along with your default bill and ship to address
- Account Information – you will be able to update your name and contact email address
- Address Book – update your default billing and shipping address
- My Orders – summary of all your orders along with details for every order
- My Product Reviews – all your submitted product reviews will be listed here
- My Wish List – items that you added to your wish list will be listed here, you will also have the ability to share your list or add these items to your cart
- Newsletter Subscriptions – want to get the latest and greatest newsletter with special discount coupon codes? simply sign up here to be updated (we never spam and we average one newsletter every couple of months)
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